Privacy Policy
Effective date: 1 October 2025
This is the official Privacy Policy for the Car Services Ltd mobile application and website. It also serves as the privacy policy required by Google Play for the app package com.mgnit.carserviceltd2.
Who we are
Car Services Ltd ("Car Services Ltd", "we", "us" or "our") operates the Car Services Ltd website and mobile application (collectively, the "Service"). For most processing described here we act as the data controller.
Contact: support@carservicesltd.com • Address: 152-160 City Road, London, EC1V 2NX, United Kingdom
Scope
This Privacy Policy explains what personal and sensitive user data we collect, how we use it, the legal bases for processing, who we share it with, how long we keep it, international transfers, and your rights and choices. It applies to our Android app and our website at carservicesltd.com.
What we collect
- Account & contact information: name, email, phone number, password hash, profile details, and role.
- Location data (precise or approximate — only with your permission): used to show nearby services, drivers, and map features. We do not collect background location; location is requested while the app is in use.
- User content: listings, photos, messages, reviews, and attachments you submit.
- Device and usage data: device type, OS/version, language, IP address, log and diagnostic information, and app interactions necessary to secure and operate the Service.
- Transactional data: orders, invoices, subscription status, and payment outcomes. We never store full payment card numbers.
Why we collect it (purposes)
- Provide, maintain, and personalize the Service (including location-enabled features).
- Authenticate accounts, prevent fraud/abuse, and ensure safety and integrity.
- Process payments and subscriptions and provide support/notifications.
- Improve performance, diagnose errors, and develop new features.
- Send service communications; marketing only with your consent or as otherwise permitted by law.
Legal bases (UK/EU GDPR)
- Contract: to provide the Service you request (e.g., account, bookings, subscriptions).
- Consent: for optional features (e.g., location, camera/photos, marketing). You can withdraw consent any time in device/app settings or by contacting us.
- Legitimate interests: to keep our platform secure, prevent fraud, and improve the Service (balanced against your rights and expectations).
- Legal obligation: to comply with tax, accounting, and regulatory requirements.
Sharing and disclosures
We do not sell personal information. We share only as needed to operate the Service or comply with law:
- Hosting and infrastructure: our web/app hosting and storage providers.
- Payments: Stripe and/or PayPal process payments and manage subscriptions; we receive limited payment status data.
- Push notifications: Firebase Cloud Messaging (where enabled) to deliver device notifications.
- Maps and geolocation: Google Maps Platform for maps, geocoding, and location features. Use is subject to Google’s terms and privacy policy.
- Email/SMS: transactional email/sms providers (e.g., SMTP) to deliver account and security messages.
- Analytics and diagnostics: basic operational metrics and server logs to secure and improve the Service. We do not use advertising SDKs.
- Legal & safety: to comply with laws, respond to valid requests, or protect rights, property, and users.
App permissions and sensitive data
- Location (while-in-use): to show nearby services and enable map features. You can deny or revoke this permission in your device settings; core functions remain available but some features will be limited.
- Camera (optional): to capture photos for listings or your profile.
- Photos/Media (optional): to upload images you choose to share.
We do not request or collect background location or other highly sensitive data categories (e.g., health, contacts, SMS) unless you explicitly grant them for a specific feature.
Retention
- Account data: kept while your account is active. If you delete your account, we delete or anonymize within 30 days, unless retention is required by law or to resolve disputes.
- Transactional/financial records: typically kept for up to 6 years to meet tax and accounting requirements.
- Logs and diagnostics: typically kept for up to 12 months unless needed to investigate security or abuse.
Your rights and choices
UK/EEA residents (GDPR): you may request access, correction, deletion, portability, and restriction/objection to certain processing. You also have the right to lodge a complaint with your local supervisory authority (e.g., ICO in the UK).
US residents (including California): depending on your state law (e.g., CCPA/CPRA), you may have rights to know/access, correct, delete, and opt out of sale/share of personal information, and to limit use of sensitive personal information. We do not sell personal information and do not share it for cross‑context behavioral advertising. See our Do Not Sell/Share page.
To exercise rights or request account deletion, email support@carservicesltd.com and include your registered email and phone number. We will verify your request and respond within the time required by applicable law. You may also use in‑app settings to disable optional permissions such as location.
Security
We use technical and organizational measures including HTTPS/TLS, access controls, role‑based permissions, and regular reviews to protect data. No method of transmission or storage is completely secure, but we work to continually improve our safeguards.
Children
The Service is intended for users aged 16 and over. We do not knowingly collect personal data from children under 16 (or a higher age if required by your country). If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
International data transfers
We may process and store information in the UK, EEA, and other countries (including the US). Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or the UK Addendum for transfers.
Cookies and similar technologies
We use necessary cookies to operate the website and remember preferences. For details, see our Cookie Policy. You can control cookies via your browser settings.
Google Play disclosure
- This page publicly discloses our data collection, use, sharing, and deletion practices for the Android app distributed on Google Play.
- The app requests Location (while-in-use) permission to enable nearby services and maps; location isn’t collected in the background.
- Users can request deletion of their account and data by emailing support@carservicesltd.com. We complete verified deletions within 30 days except where retention is legally required.
Changes
We may update this Privacy Policy from time to time. We will post updates on this page and update the “Effective date.” If changes are material, we may provide additional notice (e.g., in‑app or by email).
Contact
Email: support@carservicesltd.com
Address: 152-160 City Road, London, EC1V 2NX, United Kingdom