1. Overview
Car Services Ltd ("we", "us", or "our") is committed to fair and transparent refund practices. This Refund Policy applies to all payments made through our platform at carservicesltd.com, including listing fees, subscription plans, advertising and promoted listings, and platform service fees.
2. Listing Fees
2.1 Free Listings
Basic listings on our platform are free of charge. No refund is applicable as no payment has been made.
2.2 Paid Listings (Featured, Premium, Spotlight)
If you have paid for a featured, premium, or spotlight listing:
- Refund before activation: If your paid listing has not yet been activated or published, you may request a full refund within 14 days of payment.
- Refund after activation: Once the listing is live on the platform, refunds are not available for the listing period already in progress. If the listing is removed due to a breach of our Terms of Use, no refund will be issued.
- Listing removal by us: If we remove your listing due to a policy violation, no refund will be issued. If we remove it due to a technical error on our part, a full refund will be provided.
3. Subscription Plans
3.1 Monthly Subscriptions
- You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period.
- No partial refunds are issued for unused portions of the current billing period.
- You will retain access to subscription benefits until the end of the paid period.
3.2 Annual Subscriptions
- You may cancel your annual subscription at any time. Cancellation takes effect at the end of the annual billing period.
- A pro-rata refund may be issued at our discretion if you cancel within the first 30 days of the annual billing period and have not made significant use of subscription features.
- After 30 days, no refunds are issued for the remaining period of the annual subscription.
3.3 Free Trials
If you signed up for a free trial and it converts to a paid subscription, you may request a refund within 48 hours of the first charge. After this period, the standard subscription refund terms apply.
4. Advertising and Promoted Listings
- Campaign cancellation: You may cancel an active advertising campaign at any time. You will be charged only for the period during which the advertisement was live.
- Refund for unused budget: If you funded an advertising wallet or prepaid for ad placements, any unused balance may be refunded upon request, provided no outstanding ad impressions are pending.
- Non-performance: If your advertisement did not receive the impressions or clicks guaranteed in your package, a pro-rata refund or credit will be issued for the shortfall.
5. Platform Service Fees
When Car Services Ltd facilitates a transaction between a user and a service provider (e.g., booking fees, service charges):
- Service not delivered: If the booked service was not delivered as described and you reported the issue within 7 days, a full refund of the platform service fee will be issued.
- Service partially delivered: A partial refund may be issued at our discretion depending on the nature of the service and the extent of delivery.
- Disputes: If a dispute arises between you and a service provider, we will mediate in good faith. Refund decisions will be communicated within 14 business days of the dispute being raised.
6. Payment Processing
- Refunds are processed to the original payment method used at checkout.
- Refund processing times depend on your payment provider: typically 5-10 business days for card payments, and up to 30 days for bank transfers.
- Transaction fees charged by third-party payment processors (e.g., Stripe, PayPal) are non-refundable by Car Services Ltd.
7. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and registered email address
- The date and amount of the payment
- A description of the reason for your refund request
- Any relevant order or transaction reference numbers
Send your request to: support@carservicesltd.com
We aim to acknowledge your request within 2 business days and resolve it within 14 business days.
8. Exceptions
Refunds may not be available in the following circumstances:
- Payments made more than 90 days ago
- Accounts that have been terminated for breach of our Terms of Use
- Free products, trials, or promotional credits
- Third-party fees that are beyond our control (e.g., bank charges, currency conversion fees)
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.
10. Contact
If you have any questions about this Refund Policy, please contact us:
Email: support@carservicesltd.com
Address: Kington Offices, 61 Bridge Street, Kington, HR5 3DJ, Herefordshire, United Kingdom