Last Updated: September 18th, 2023

This privacy policy (“Policy”) explains our policy regarding the collection, use, disclosure and transfer of your information by Car Services Ltd Services Private Limited or any of its affiliate(s) (“Company” “we” “us” or “our”), which operates the website including its mobile applications, Google assistant bot (“Website”). This Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use. You (as defined hereinafter) are requested to read this Policy in conjunction with the Terms of Use.

The Company firmly believes in the highest standards of integrity in relation to the information provided by its customers/users (you or yours or user ) at the time of interaction with the Company, and otherwise.

The Website is owned by the Company and aims to value your privacy and commits to protect information disclosed by you to the Company by means of using the Website. Please read the Policy to understand the practices of the Company, and specifically with regards, as to how Company treats the information disclosed by you by using the domain and subdomains of our Website, which includes only the domains and subdomains being operated by the Company and will not include the domains or subdomains licensed out by the Company. It is acknowledged by you that upon being redirected to or opening a licensed domain which is not owned or operated by the Company, you are bound by the privacy policy and terms of that third party domain or subdomain irrespective of whether it is licensed by the Company to a third party. The Company shall not be liable to any claims arising out of your use or access of said domain or subdomain. You agree that you have accepted the terms of the present Policy. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the Website.

The App allows Users to book an appointment for the Company or its representatives to conduct a home inspection or a self-inspection by calling a representative of the Company or through the website (an ‘Appointment’). The actual sale price of the Vehicle (as defined below) can only be evaluated and offered after a physical inspection of the Vehicle by authorized evaluators of the Company. The Company always carries out a physical inspection of the Vehicle before it conveys the intent to proceed with further transaction for arriving at a final sale price. Physical inspection of the Vehicle involves a thorough inspection of the Vehicle including all working components and features and which shall be the critical factors to arrive at a sale price of the Vehicle, which may be offered by the Company accordingly (collectively, “Services”). Please note that ‘Services’ would include any other future services we may provide or propose to provide.

Child policy

Car Services Ltd committed to providing a safe and enjoyable experience for children and their parents. This Child Policy outlines our guidelines and practices regarding the collection, use, and protection of information from children under the age of 13 (or relevant legal age in your jurisdiction) who use our App.

COPPA Compliance:
The App complies with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws and regulations related to child privacy protection. We do not knowingly collect or store personal information from children under the age of 13 without obtaining verifiable parental consent.

Your Consent
We request you to carefully read this Privacy Policy and Terms of Use under the different tabs before sharing your personal information with us. By browsing, visiting, accessing and/or using the Services on the Website (or searching for any of the pages on the Website), you explicitly consent and agree to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from you.

  • User Authentication: Our mobile app employs fingerprint recognition technology to enhance security and streamline user authentication. Users can opt to utilize their registered fingerprints as a secure and convenient method to access the app.

  • Data Protection: Fingerprint data is solely used for the purpose of user authentication within the app and is securely stored on the user’s device. We adhere to strict data protection standards, ensuring the confidentiality and integrity of the stored fingerprint information.

  • No External Storage or Sharing: Fingerprint data is never stored externally or shared with third parties. The biometric information remains confined to the user’s device, enhancing privacy and preventing any unauthorized access.

  • Opt-In Feature: The fingerprint recognition feature is optional and requires user consent. Users can enable or disable this feature at any time through the app settings, putting them in control of their biometric data usage.

  • Continuous Security Updates: Our development team is committed to regularly updating the app’s security protocols to address emerging threats and vulnerabilities. Users can trust that we prioritize their privacy and are dedicated to maintaining the highest standards of security for our mobile application.

  • Information
    This Privacy Policy applies to:

    Personal information:
    To avail certain Services on the Website, you will be required to provide certain personal information for the registration process which may include: a) their name, b) email address, c) phone number (d) account number of the Users, (f) KYC details and any other such information as required. The Information as supplied by you enables us to provide the Services and improve the Website Services and provide you the most user-friendly experience. In some cases, for the provision of certain service(s) or utility(ies), we may require your contact address as well.

    In an attempt to improve our Services, we may, from time to time, collect any information (other than what is mentioned above) from you through the Website. You may be assured that we do not share this data with any third party except in accordance with the terms of this Policy or applicable law.

    All Information is service dependent, and we may use the information only to provide the Services, maintain, protect, and improve the Website, and for developing new services.

    In the ordinary course of the business, we may also use your email address and phone number without further consent for marketing, non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to our Services, billing, etc.).

    Any Information provided by you will not be considered as personal information if it is freely available and / or accessible in the public domain or is not deemed as a personal information under the applicable law. Further, any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the Website or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.

    In case you choose to decline to submit any information on the Website, we may not be able to provide certain Services to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain Services to you for due to not receiving necessary information from you.

    When you register with the Website, we may (at our discretion) contact you from time to time about updation of your information.

    Non- Personal information:
    Non-Personal information, viz. type of internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site/mobile application, pages viewed etc. may be picked up automatically and without explicitly being provided by you, but during your interaction with the Website by use of certain technologies, such as Cookies and Web Beacons. Additionally, we collect your device’s connection to the internet, including your IP address, when you visit our Website. We automatically receive and log Information from the Website and/or your browser including but not limited to IP address, your device or computer’s name, and your operating system. We may also collect log Information from your device, including but not limited to your location, IP address, your device’s name, device’s serial number or unique identification number (e.g. UDID on your iOS device, Android ID or ADID on your Android Device), browser type and version, CPU speed, and connection speed etc.

    To improve the responsiveness of the Website for you, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user’s individual interests using the identified computer. By continuing to visit the Website, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this Policy. If you prefer not to receive cookies or web beacons, then you should consider not using our Services, or consult your browsing and third-party cookie settings. We use cookies and other technologies for analysing and optimising our websites as well as for marketing purposes. Our partners may also assign their own cookies to your browser, a process that we do not control. However, you may set or amend your web browsers to delete or disable cookies. Disabling cookies on a computer or mobile telecommunication device may impair, degrade or restrict access to certain areas of the Site. Temporary cookies may be cleared by quitting the browser. However, you shall have to use the “clear cookies” functionality of your browser to ensure deletion of your profile.

    Types of information received by the Company
    The following type of information about you may be collected and processed by the Company: (i) information about your internet connection and mobile device; (ii) The equipment used by you to browse the Website; (iii) your usage details in respect of the Website; (iv) Internet Protocol (IP) details/ address; (v) your current location, device location, device information, communication information to provide customized offerings; (vi) computer operating system; (vii) preferences and settings such as time zone and language; (viii) account / user Information – as mentioned in the personal information section of this this Policy, gender, and any other information sought by the Website at the time of your making an account with the Company, or obtaining a quote from the Website; (ix) your searches, the results you selected from the search and other activities; (x) your browsing information (browsing length, details of online ads that you agreed on on); (xi) your transactional information; (xii) details in respect of your existing bike(s) (hereinafter referred as “Vehicle”), including make, model, identification details of the Vehicle, prior use, history, insurance details, registration certificate details, etc.

    Please note that the above-mentioned list is only illustrative, and is by no means, exhaustive. Further, any user-generated content such as reviews, blogs, testimonials etc. shall be treated by the Company as its own.

    Third Party Integration
    You may access the Website through third-party websites over which the Company has no control. You may optionally provide the Company with the information through third-party sign-in services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. In such cases, the Company fetches and stores whatever information is made available to the Company by you through these sign-in services. Please also note that the Company reserves its rights to use information provided by you, in consonance with all relevant laws and guidelines.

    Further, it is clarified that while your usage of the Website, you might see the links to the third-party websites / advertisements / electronic communication service, which are provided by the third parties. As the operations of the third party is not under control of the Company, therefore the Company does not make any endorsement / guarantee of any service or product offered through such third party websites nor make any representation related to the privacy policy or other policies of such third party. Any usage of such third party website or availing any service or product through such third parties shall be at your risk and the Company is not responsible for any loss / damage or otherwise. It is recommended that you should review the Policy of such third-party websites prior to using such websites.

    How your information helps us in providing you with a more optimized interface and experience
    The information provided by you is used by the Company to enhance the functionality and improve the quality of your interaction with the Website and to personalize your experience while using our services.

    Public Posts
    As part of our services, you may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (“Post(s)”). The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, is false, malafide and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, you should be careful about revealing any sensitive details about yourself in such Posts. The Company reserves the right to use and reproduce your Posts for lawful purposes. Further, the Company may share your Posts with the service providers, businesses or any other third party for any such lawful purposes. If you delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.

    Opting Out
    You may choose to opt out of receiving promotional emails from the Company by following the instructions in those emails. If you opt out, the Company may still send you non-promotional emails, such as emails about your account.

    Additionally, you have the right to withdraw the consent provided by you at any time, in accordance with the terms of this Policy. However, please note that withdrawal of consent will not be retroactive. If you’d like us to delete information that you have provided to us, please contact our grievance redressal officer, Ankit Sharma at privacy@Car Services and we will respond in a reasonable time. Please note that the Website has no responsibility to take down, remove, or edit any of your public activities or any submissions that are a result of your public activities. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.

    How the Company uses and shares the information collected
    The Company uses the information collected from and about you for a variety of purposes, including: (i) Processing and responding to your queries; (ii) to protect and improve the services that the Company offers; (iii) to understand you (and what you do on our Website, what features you like, how you use them, etc.), and to improve content and features of the services offered by the Company (such as by personalizing content to your interests), processing and completing your transactions, and making special offers; (iv) Sending you communications that you have requested or that may be of interest to you; (v) sending you questions that you may be able to answer if you are a registered user, or have scheduled an appointment at a Company location or branch or for self- inspection opted by you or a home inspection at an address specified by you; (vi) sending you information about your Vehicle pursuant to your visit to a Company’s branch or location or a self-Inspection opted by You or a home inspection at an address specified by you; (vii) enabling and filtering advertisements that are relevant to you; (viii) Generating and reviewing reports and data about, and to conduct research on, Company user base and service usage patterns; (ix) administering contests and sweepstakes; (x) providing you with customer support; (xi) providing you with notices about your account; (xii) Internal purposes such as auditing, data analysis and research relating to Company’s services; (xiii) Carrying out our obligations and enforcing rights arising from any contracts entered into between you and the Company, including for billing and collection; (xiv) carrying out our obligations that arise out of all relevant statute in relation to your Vehicle, and in relation to your transaction and interaction with the Company; (xv) allowing you to participate in interactive features offered by the Company; (xvi) granting you opportunities to avail special offers/vouchers being offered by third parties for you, being a customer of the Company and/or showing your interest for the services of the Company; (xvii) the Company is allowed to share the information, which you have shared on our Website, with our alliance partners / channel / business associates or affiliates (“Partners”). These alliances/ partnerships are done to provide perks and convenience to you. By agreeing to this Policy, the Company and the Partners thereof, if any, will consider you as an interested user and will use the details submitted by you to contact you and give you a customized experience of our services; (xviii) the Company may use the information collected from you to enable the Company to display advertisements to its advertisers’ target audiences. Even though the Company does not disclose your personal information for these purposes without your consent, if you agrees on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

    Disclosure to Third Parties
    The Company shall be at liberty to disclose your information or part thereof to third party service providers who may facilitate the services, on our behalf. These service providers have access to your data only to perform the tasks as stipulated by the Company and are obligated not to disclose or use it for any other purpose. The Company may also share personal information with third party vendors, consultants, and other service providers who work for the Company, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which the Company disclose it to them.

    In addition to the aforesaid, Partners of the Company may collect information with your consent from your mobile device like device location, device information (including storage, model, Wi-Fi, mobile network) transactional and promotional SMS, communication information to provide customized offerings.

    Contact Us
    In the event you have any complaints or concerns with respect to the Website or if you have any questions about this Policy, reach out to our customer support at

    We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the Car Services Ltd App Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.

    Data Policy

    Car Services Ltd GDPR Policy:

    Data Protection: We prioritize your privacy. Car Services Ltd ensures all user data is handled in compliance with GDPR regulations, safeguarding your personal information.

    Consent Control: We seek your explicit consent for data collection and processing, providing transparent opt-in choices within the app.

    Data Security: Your data is securely stored and transmitted, protected by robust encryption and industry-standard security measures.

    Data Access: You have the right to access, update, or delete your data at any time. Contact us for assistance in exercising your GDPR rights.

    Questions/Grievance Redressal
    In the event you have any grievance relating to the processing of Information provided by you, you may contact our Grievance Redressal Officer (“GRO”) Ankit Sharma at with the following subject line “Attention: Grievance Redressal Officer” or write to us at the following address:

    Registered Office – Madamombe Global Network IT limited trading as MGNIT LTD Company number 08562768 VAT Reg 243013554

    In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.

    Who Are We? Data Controller and Contact Details:

    Car Services Ltd (“we,” “our,” or “us”) is the data controller for the personal information collected through our app. If you have any questions or concerns regarding this privacy policy or the processing of your personal data, please contact us using the information provided above.

    Information Collected by Us and How We Use It:

    We collect and process your personal information for various purposes, including but not limited to:

    1. Account Creation: When you create an account with us, we may collect and store your name, email address, phone number, and other necessary information to manage your account.

    2. Placing an Advertisement: If you place an advertisement through our app, we may collect and use information related to the advertisement, including vehicle details, pricing, location, and contact information you provide.

    3. Communicating with Us: When you communicate with us through the app, email, or other channels, we may collect and retain the content of your communication and any contact information you provide.

    4. Using Services on Car Services Ltd: If you access services on Car Services Ltd through our app, we may collect and process information as necessary to facilitate these services.

    5. Information We Collect if You Use Our Mobile Applications: We may collect device information, location data, and usage statistics when you use our mobile applications. This information helps us improve the app’s performance and user experience.

    6. Administration, Development, and Monitoring of the Website and Services: We may collect and process information to maintain, develop, and monitor the app and related services.

    7. Information Shared with Us by Third Parties: We may receive information from third parties, such as advertising partners or service providers, in accordance with their privacy policies and applicable laws.

    The Legal Basis We Rely on for Processing Your Information:

    We rely on the following legal bases for processing your personal information:

    Consent: We may process your data based on your explicit consent, such as when you create an account or provide information for specific purposes.
    Disclosure of Your Information:

    We may share your personal information with third parties in the following circumstances:

    With service providers and business partners who help us provide and improve our services.
    In response to legal obligations or requests from law enforcement agencies.
    In connection with the sale, merger, or acquisition of all or part of our company, where your information may be transferred to the acquiring entity.
    Where We Store Your Personal Data:

    Your personal data may be stored and processed within or outside the European Economic Area (EEA). We take reasonable steps to ensure that your data is treated securely and in accordance with applicable data protection laws.

    1. Data Collection: Car Services Ltd may collect location data when you use our app’s map and emergency locator features. This information is solely used to provide assistance in the event of a breakdown and will not be shared for any other purposes.

    2. Location Sharing: When you initiate the emergency locator service, your location will be shared with our designated breakdown company or authorized individuals solely for the purpose of providing assistance during a breakdown situation.

    3. Data Security: We take data security seriously and have implemented measures to protect your location information. It will be stored securely and access will be restricted to authorized personnel only.

    4. Third-Party Services: Our app may use third-party mapping services. Please review their privacy policies as they may have their own data collection practices.

    5. User Consent: By using the Car Services Ltd app and its features, you consent to the collection and use of your location data as described in this privacy policy.

    How Long Do We Keep Your Data:

    We retain your personal information only for as long as necessary for the purposes outlined in this policy or as required by law. The specific retention period may vary depending on the type of data and its purpose.

    Your Rights as a Data Subject:

    You have the following rights concerning your personal data:

    Right to access your data.
    Right to rectify inaccurate or incomplete data.
    Right to erasure (in certain circumstances).
    Right to restrict processing.
    Right to data portability.
    Right to object to processing.
    Right to withdraw consent (where applicable).
    To exercise these rights or if you have any privacy-related concerns, please contact us using the contact information provided above.


    If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

    This privacy policy was last updated on [Date]. We may update it from time to time, so please check back regularly for any changes.

    Sign In


    Reset Password

    Please enter your username or email address, you will receive a link to create a new password via email.